New Zealand
Nationwide delivery
Australia
Delivery throughout Australia
Worldwide
International shipping available
We ship globally
Ecosource can arrange delivery to destinations around the world. Shipping availability, cost and delivery time depend on the products ordered, quantity, destination, production location and freight method.
For international or more complex shipments, freight may need to be confirmed manually before the order is finalised.
How freight is calculated
Freight can vary considerably across promotional merchandise because products differ in size, weight, carton quantity and shipping origin. Where possible, the Ecosource website will provide a freight charge or indication based on the information available for the order.
Some orders may display:
Freight: To be confirmed
This simply means we need to review the shipment before confirming the final freight cost. This may apply to:
- Large-volume orders
- Multiple-carton shipments
- Heavy or bulky products
- Oversized items
- Deliveries to certain locations
- International shipments
- Orders requiring a specialist freight service
We will confirm the applicable freight cost before the order proceeds where manual freight confirmation is required.
New Zealand delivery
We deliver throughout New Zealand. Freight costs depend on the products, quantity, number of cartons and delivery location. Rural, oversized, bulky or unusually heavy deliveries may incur additional freight charges. Where a shipment requires special handling or manual freight calculation, we'll confirm this with you.
Australia delivery
Ecosource can arrange delivery to destinations throughout Australia. Freight depends on the products, quantities, carton requirements and delivery destination. Larger, bulky or specialist shipments may require a manual freight quotation. Where goods are supplied internationally into Australia, customs, tax or import requirements may also apply depending on how the order is fulfilled.
International delivery
Yes — international delivery is available. International freight is generally quoted according to the destination, shipment dimensions, weight and required delivery timeframe. We can arrange delivery to destinations around the world, and we'll determine the most appropriate fulfilment and delivery route for each order.
Customs, duties & taxes
International shipments may be subject to customs clearance, import duties, GST/VAT, tariffs, brokerage fees or other charges imposed by the destination country. Unless expressly included in our quotation or order confirmation, these charges are not included in Ecosource's product or freight pricing and are the responsibility of the customer or recipient.
Customers are responsible for ensuring that the products they order can legally be imported, distributed and used in the destination country. If you're unsure about how an international shipment will be handled, please contact us before confirming your order.
Delivery timeframes
Delivery timeframes depend on several stages of an order:
Stock confirmation
We confirm products and quantities are available.
Artwork approval
Branding generally begins after the artwork proof is approved.
Production
Branding or custom production is completed.
Dispatch
Finished goods are handed to the freight provider.
Delivery
The shipment travels to the nominated destination.
Any lead time or delivery date provided is an estimate unless we have expressly confirmed otherwise in writing. If your merchandise is required for a specific event, campaign or launch date, please tell us when requesting your quotation or placing your order.
Need it by a particular date?
Tell us before you order. Event dates matter in promotional merchandise. If your products are required for a conference, launch, promotion, event or other fixed date, provide the required delivery date as early as possible. We'll consider stock availability, artwork approval, production and freight when assessing whether the required timeframe is achievable.
Please don't rely solely on a general website lead time for an event-critical order.
Production time vs delivery time
Production lead time and freight transit time are different. A product described as having a particular production lead time still needs to be shipped after production is completed. When planning your order, allow time for:
Artwork approval + Production + Freight = Overall order timeframe
International orders may also require additional time for customs clearance.
Split shipments
Where appropriate, an order may be delivered in more than one shipment. This can occur where products are supplied from different warehouses or production locations, or where part of an order becomes available before the remainder. Additional freight charges may apply to requested split deliveries. We will advise where a significant split shipment affects the cost or delivery arrangement.
Delivery addresses
Please check the delivery address carefully before confirming your order. The customer is responsible for providing a complete and accurate delivery address, including the recipient or business name and relevant contact details. Additional charges arising from an incorrect or incomplete delivery address, redirection or unsuccessful delivery may be passed on where applicable.
Tracking
Tracking information will be provided where it is available from the freight provider. Not every freight service or shipment type provides the same level of tracking information.
Receiving your order
Please inspect your shipment reasonably promptly after delivery. If cartons appear damaged, photograph the packaging before opening where practical. If products are damaged, missing or incorrect, please contact Ecosource promptly and provide the relevant order details and photographs so we can investigate. Please retain affected products and packaging until we've advised you what to do next.
Further information is available in our Returns, Claims & Cancellations policy.
Delays outside our control
Occasionally, shipments can be affected by circumstances outside Ecosource's reasonable control, including carrier delays, customs clearance, weather events, port or airport disruption, industrial action, supplier delays and other transport interruptions. If we become aware of a material delay affecting your order, we'll communicate the information available to us and work with you on the practical options.
Sustainable shipping decisions
Freight is part of a product's overall environmental impact. Where practical, consolidating orders, avoiding unnecessary split shipments and allowing realistic lead times can create more efficient shipping options. Our product carbon information may also include freight-related assumptions where applicable. See our Product Carbon Footprint Methodology for more information.
Common shipping questions
Shipping somewhere new?
From Auckland to Australia — or much further afield — we'll help work through the freight requirements for your merchandise.
Contact Ecosource